frequently asked questions
At Clear Creek Equipment & Supply Company, LLC, we understand that you may have questions about our light construction equipment and tools. Check out our frequently asked questions, and if you don’t find what you’re looking for, don’t hesitate to reach out—we’re here to help you every step of the way!
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What kind of equipment does Clear Creek Equipment & Supply Company, LLC sell?
You can reach our Customer Service Department toll-free at 1-303-431-9929, Monday through Friday, 9 a.m. to 5:30 p.m. EST, or you can email us at coeqs2@hotmail.com.
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Where is Clear Creek Equipment & Supply Company, LLC located?
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Who owns Clear Creek Equipment & Supply Company, LLC?
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When did Clear Creek Equipment & Supply Company, LLC open for business?
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What is your return policy?
We offer a 15-day return policy for unused or unaltered items. Please note that a 15% restocking fee may apply, and you will need to obtain an RMA number before returning any items. Original shipping costs are generally non-refundable.
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How do I obtain a Return Merchandise Authorization (RMA) number?
We offer a 15-day return policy for unused or unaltered items. Please note that a 15% restocking fee may apply, and you will need to obtain an RMA number before returning any items. Original shipping costs are generally non-refundable.
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How do you typically ship orders?
We primarily ship via United Parcel Service (UPS) for most items. Heavier equipment is shipped via Motor Carrier Freight Lines.
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What is the typical delivery time for in-stock items?
For in-stock items shipped via UPS, delivery is normally within 2-3 business days.
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What should I do if my shipment arrives damaged?
It is important to inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Please notify both the carrier and Clear Creek Equipment & Supply Co. immediately.